Refund and Cancellation Policy

1. First purchase

You may request a full refund of the first subscription payment within 14 calendar days after purchase. If a full refund is issued, access associated with that payment may end when the refund is approved.

2. Renewals

A renewal refund request submitted within 14 calendar days of the charge will be reviewed considering use of the Service, the reason for the request and applicable law. A request does not guarantee a refund unless the law or checkout terms require one.

3. Duplicate charges, errors and service defects

Confirmed duplicate or erroneous charges are refunded in full. If a material technical defect attributable to UTeam prevents use and cannot be remedied within a reasonable time, we may issue a full or proportionate refund for the affected period.

4. Cancellation

Cancellation prevents the next renewal and normally leaves access active until the end of the paid period. It does not by itself refund a completed charge. Keep the cancellation confirmation for your records.

5. How to request a refund

Email info@uteam.club with the account email, product, payment date, amount, currency, transaction reference and reason. Do not send full card details.

UTEAM intends to use Paddle as merchant of record, subject to successful verification, contracting and activation. No Paddle checkout or payment-provider agreement is currently active. If Paddle is shown as the seller at a future checkout, requests may also be handled through its buyer-support and transaction channels under the Paddle Refund Policy. This route will apply only after Paddle checkout is activated.

6. Method and timing

Approved refunds are sent through the original payment provider and normally to the original payment method. Bank and payment-network processing times are outside our control. Any statutory deadline prevails.